Frequently Asked Questions

Frequently Asked Questions (FAQ)

Welcome to the RNR Supply Co FAQ page! We’ve compiled answers to some of our most commonly asked questions to help make your shopping experience as smooth as possible. If you can’t find what you’re looking for, feel free to reach out to our customer service team.

1. What are your shipping times?

  • Domestic Shipping (USA): Orders shipped within the United States typically arrive within 7 to 14 days after processing.

  • International Shipping: For orders outside of the U.S., delivery usually takes between 14 to 31 days depending on the destination.

We do our best to process and ship all orders quickly, but please note that shipping times can vary based on factors such as location, customs processing, and delivery carriers.

2. How can I track my order?

Once your order has shipped, you will receive tracking information via email. Tracking updates are usually uploaded within 24-48 hours of shipping.

To track your order, simply visit our Track Your Order page and enter your tracking number. You’ll be able to follow your package’s journey in real time.

3. What is your return policy?

We accept returns within 30 days of delivery. If you’re not completely satisfied with your purchase, you can return it for a full refund or exchange (provided the item is unused and in its original condition).

To initiate a return, please visit our Returns & Exchanges page for detailed instructions.

4. Can I change or cancel my order after placing it?

Once your order has been processed, it’s generally not possible to make changes or cancel it. However, if you notice an issue with your order soon after placing it, please contact us immediately, and we will do our best to accommodate your request.

5. Do you offer expedited shipping?

At the moment, we do not offer expedited shipping options. However, we are committed to processing and shipping all orders as quickly as possible, so you can receive your products in a timely manner.

6. Will I receive a confirmation email when I place my order?

Yes! As soon as you complete your order, you’ll receive a confirmation email with your order details. If you don’t see the email in your inbox, be sure to check your spam or junk folder.

7. What should I do if my item arrives damaged or defective?

We’re sorry if your product arrived damaged or defective! Please contact our customer support team right away with photos of the issue, and we’ll work with you to resolve the situation—whether that means a replacement or a full refund.

8. Do you ship internationally?

Yes, we ship to a variety of international destinations. Shipping times for international orders typically range from 14 to 31 days, depending on the location.

Please note that international customers are responsible for any customs duties or taxes that may apply to their orders.

9. Can I return or exchange sale or clearance items?

Sale or clearance items are generally non-refundable, unless they are defective or damaged. For more information on return eligibility, please check our Returns & Exchanges page or contact us.

10. How do I contact customer support?

You can reach our customer support team via email at rnrsupplyco@gmail.com or by visiting our Contact Us page. We’re here to help and will get back to you as quickly as possible.

11. Is it safe to shop on your website?

Absolutely! We use secure payment gateways and encrypt all personal information to ensure your shopping experience is safe and secure. We are committed to protecting your privacy and will never share your information with third parties.

12. How do I know if an item is in stock?

All items listed on our website are currently in stock unless otherwise stated. If an item is out of stock, it will be clearly marked, and we will offer you the option to be notified when it becomes available again.

13. What payment methods do you accept?

We accept a variety of payment methods, including:

  • Credit and Debit Cards (Visa, MasterCard, American Express)

  • PayPal

  • Apple Pay

  • Google Pay

14. Do you offer gift cards?

At the moment, we do not offer gift cards. However, we’re always working on new ways to improve your shopping experience, so stay tuned for future updates!

15. Can I change my shipping address after placing my order?

If you need to update your shipping address, please contact us as soon as possible after placing your order. We’ll do our best to make the change, but once an order has been processed and shipped, we are unable to modify the shipping address.

Still Have Questions?

If you didn’t find the answer you were looking for, don’t hesitate to reach out! Our customer service team is here to assist you with any questions or concerns. Visit our Contact Us page for more information.